FAQ

How long does shipping take?

Orders are processed within 1–2 business days.

Estimated delivery time across Canada is 5–8 business days.


Do you offer free shipping?

Yes. We offer free shipping across Canada.


How can I track my order?

Once your order has shipped, you'll receive an email containing your tracking number.


Can I return my order?

Yes.

You may return eligible items within 30 days of delivery.

Please refer to our Return Policy for full details.


My order arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order and include photos of the damage.

We'll make it right as quickly as possible.


What payment methods do you accept?

We accept:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Shop Pay


How do I choose the right size?

Each product page includes a detailed size guide.

If you're between sizes, we generally recommend choosing the larger size for maximum comfort.


Can I change or cancel my order?

We begin processing orders quickly.

If you need to make changes, please contact us as soon as possible.


How do I contact customer support?

Simply email us at

info@claireandlune.com

We usually reply within one business day.